The Privacy Policy applies to QuecOne (hereinafter referred to as "service") provided by Quectel Connectivity Solutions doo Beograd (hereinafter referred to as "Quectel" or "we") and specifies what data is collected, why it is collected, how it is used and how it is protected. Your trust is of great importance to us, and we know how important the personal information is to you. We will collect your personal information within a reasonable and necessary scope as required by laws and regulations. We make every effort to protect your information from disclosure, destruction or loss through reasonable and effective information security technology and management process as well as appropriate security measures.
Definition
1. Personal information refers to all kinds of information recorded electronically or in other ways relating to an identified or identifiable natural person. The anonymized information is not included. The handling of personal information includes the collection, storage, use, processing, transmission, provision, disclosure and deletion of personal information.
2. Sensitive personal information refers to a particular category of personal information which includes personal biometric information, property information, motion trails and transaction information. When we provide you with specific products or services that involve the collection of sensitive personal information, we will obtain your consent through a prominent notice before collecting your sensitive personal information. Sensitive information will be bolded and underlined in this Policy.
3. Personal information deletion refers to the removal of personal information from the system involved in the realization of daily business functions, so that the personal information keeps irretrievable and inaccessible.
4. Smart device refers to a non-standard computing device produced or manufactured by hardware manufacturers that has a human-machine interface and can transmit information through wireless networks, including intelligent household appliances, intelligent travel devices and intelligent air purification devices.
Please read this Policy carefully and thoroughly understand it before using the service, especially the bold and underlined terms. By accessing or using the service, you agree to this Privacy Policy and trust us in the way we handle your information. If you have any questions about this Policy, please contact us in the way provided in Article 9. If you are a minor under the age of 14, please read this Policy accompanied by a legal guardian and pay special attention to the Terms of Use for minors.
The Policy contains the following content:
1. What information we collect
2. How we use your information
3. When we share your information
4. How we store your information
5. How we protect your information
6. Your rights
7. Cancel account
8. How we protect the information of minors
9. Contact us
1. What Information We Collect
We collect your information in a lawful, reasonable and necessary manner. When we provide you with a particular service, we will clearly inform you what information we collect and why we collect the information to respond to your specific service request. Depending on the service you choose, we may collect one or more of the following information in the following scenarios:
1.1 When you register an account on QuecOne, we will collect your account name and contact details, including your email address, phone number, user name, and login credentials. During your interaction with our products, we further collect nickname, country code, language preference or time zone information from your account.
1.2 When you download or use QuecOne, we may read information related to your mobile device, such as hardware model, IMEI number or other unique device identifier, MAC address, IP address, operating system version and settings of the device used to access the service. We may also read the relevant information that you use the device through QuecOne, such as device model, operating status, use frequency and usage of built-in cameras of some devices.
1.3 Smart Device Connection
When you use a smart device, we collect information inherent in the smart device itself and the information generated during your use of the smart device.
1.3.1 Basic information of the smart device: When you use a smart device connected to our products or services, we will collect basic information about the smart device, including device name, device ID, online status, activation time, firmware version and upgrade information.
1.3.2 Information collected during the connection of smart device: The information collected based on the type of smart devices to be connected includes:
1.3.2.1 Smart device connected through Wi-Fi: Wi-Fi information (SSID and Wi-Fi password) and device MAC address;
1.3.2.2 Smart device connected through Wi-Fi after a Bluetooth connection has been established: Wi-Fi information (SSID and Wi-Fi password) and device MAC address;
1.3.2.3 Smart device connected through Bluetooth: device MAC address.
1.4 When you bind and control your device, we will collect your device information, such as device model, IP address, location information, status information, serial number, MAC address, SIM card information, precise GPS location of devices and individuals, latitude and longitude. And we will also collect the transaction and consumption records generated in the App.
1.5 When you use the products or services, we will automatically receive and record the information of your App client, such as your IP address, language, date and time of access and software and hardware characteristics; When you apply for after-sales service, we may also collect the mobile phone number and GPS location information provided by you.
1.6 To help us understand how QuecOne works. We may record the relevant information, such as your usage frequency, crash data, overall usage and performance data.
1.7 User feedback: When you use our services and submit feedback and suggestions related to the services to us, we will collect the feedback (text and pictures) you fill in, and this information will be used for us to timely deal with your application problems and smart device related faults.
1.8 To provide you with push services, send notifications of software updates or new product releases (including but not limited to marketing information of products or services provided by us and relevant third party), you agree that we collect the information about your device (such as IMEI or OAID, Serial Number, IMSI, User ID, Android ID, Google Advertising ID, mobile region settings, device model, mobile power, mobile operating system version and language), the information of your application using push service (such as APP package name and version number, running status), network related information (such as IP or domain name connection result, current network type), message sending result, notification bar status (such as notification bar permission and user click behavior) and screen lock status (such as whether the screen is locked and whether the lock screen notifications are allowed).
1.9 Device permission calling: When we provide you with a service, you may need to turn on some device permissions, including storage, notification, GPS location and camera access permissions. You can also refuse our collection of the relevant personal information by turning off some or all permissions in the settings of your device at any time. The permission display and shutdown methods may vary from device to device, please refer to the instructions or guidelines provided by the device and system developer for details.
1.9.1 Read and write external storage space (Android version): to read and write photos and files in the device when you use scanning, user feedback features.
1.9.2 Location permission (Android and iOS): to identify regions, discover nearby smart devices and WLAN list.
1.9.3 Camera permission (Android and iOS): to scan QR code to bind the device.
1.9.4 WLAN permission (Android and iOS): to configure device Wi-Fi for device communication.
1.9.5 Bluetooth permission (Android and iOS): to send a Bluetooth signal when establishing a quick connection for communication.
In addition, we may collect other information, such as the information you provide to us when you participate in user experience programs and when you interact with us.
1.10 What calls for special attention is that device information or service log information alone is unable to identify a particular natural person. If we combine such non-personal information with other information to identify a particular natural person or use non-personal information in combination with personal information, such non-personal information will be considered as personal information during the period of use. We will anonymize and de-identify such information, unless otherwise authorized by you or required by law or regulation.
1.11 If the information you provide contains personal information from other users, you need to ensure that you have obtained legal authorization before providing us with such personal information. If any personal information about a minor is involved, you must obtain the consent from the minor's guardian prior to publication, in which case the guardian has the right to contact us in the way provided in Article 9 of this Policy to request correction or deletion of the content relating to the minor's personal information.
We will obtain your consent in advance if we intend to use the information for other purposes not specified in this statement, or we intend to use the information collected for a specific purpose for other purposes, or we actively obtain your information from third parties.
1.12 Exception Authorization: you fully understand and agree that we collect and use your personal information without your consent and we may not respond to your requests for correction/modification, deletion, cancellation, withdrawal of consent and request for information under the following circumstances:
1.12.1 Directly related to national security and national defense security;
1.12.2 Directly related to public safety, public health and major public interests;
1.12.3 Directly related to judicial or administrative enforcement, such as crime investigation, prosecution, trial and judgment enforcement;
1.12.4 It is difficult to obtain your own consent in order to protect your or other individuals' personal life, property important legitimate rights and interests;
1.12.5 Personal information that you disclose to the public;
1.12.6 Where personal information is collected from legally and publicly disclosed information, such as legal news reports, government information disclosure channels;
1.12.7 Necessary for the policies or other written documents to which you agree;
and/or services provided, such as detecting and handling product or service faults;1.12.9 Necessary for legal news reports;
1.12.10 Necessary for academic research institutions to conduct statistics or academic research based on the public interest, and the personal information contained in the results is handled when the results of academic research or descriptions are released to the public;
1.12.11 Other circumstances as prescribed by laws and regulations.
2. How We Use Your Information
2.1 We keep your personal data up-to-date, store or destroy it securely, minimize the data that we need to collect and retain to provide you with services, protect personal information from disclosure, misuse, unauthorized access and disclosure, and take appropriate technical measures to protect the security of your personal information.
2.2 We use your personal information for following purposes:
2.2.1 Provide you with services such as device access, device management, message subscription and OTA upgrade.
2.2.2 Provide other services that you request as stated when we collect information.
2.2.3 Share your information with our authorized partners so that they can assist us in providing you with our services and products.
2.2.4 Process transactions and communicate with you about these transactions.
2.2.5 Help track and correct errors and bugs in the program.
2.2.6 Maintain the integrity and security of our technical data system for storing and processing your personal information.
2.2.7 Conduct internal audit, data analysis and research to analyze business operation efficiency to improve our services.
2.2.8 Provide relevant information in accordance with requirements of legal procedures, lawsuits or competent government authorities in compliance with applicable laws and regulations.
2.2.9 Push information related to you in application services (such as the information of followed device) to your device terminal in a timely manner.
2.2.10 Analyze the statistics related to the use of our products or services and develop the related features of our products or services to better improve our products or services.
2.2.11 Detect and investigate the information disclosure, illegal activities and fraud.
2.2.12 Operate our business or fulfill our legal obligations by storing and maintaining the information related to you.
2.3 It is important to note that the above usage covers the main ways in which we use your information. From time to time, we may provide you with a more diverse range of services by updating website pages or device firmware. When we intend to use the information for other purposes not specified in this statement or use the information collected for a specific purpose for other purposes, we will ask for your content again by signing a policy, pop-up prompts or updating this Policy.
3. When We Share Your Information
We do not share your information with any company, organization or individual except Quectel and its affiliates, except in the following cases:
3.1 We will share your personal information with other parties after obtaining your explicit consent.
3.2 Share your personal information with our employees and our global affiliates when necessary for implementing service functions, generally for the following purposes: provide you with further services, internal management needs, detect and process data leakage, illegal activities and fraud, maintain the integrity of the company's information technology system and so on. We will only share necessary personal information with our employees to a minimum extent and will be bound by this Privacy Policy. We will sign confidentiality agreements with the authorized employees.
3.3 Share your personal information with our third-party service providers (or partners) to assist us in providing or improving our services, including but not limited to cloud service, information system technical support and customer service. We will only share your personal information for legitimate, proper, necessary, specific and clear purposes and will only share the personal information necessary for providing services. Our third-party service providers (or partners) are not authorized to use the shared personal information for any other purpose. We will sign strict data processing agreements with all the third-party service providers (or partners) involved, requiring them to take certain security measures to process your personal information and ensure the security of your personal information in accordance with relevant laws and regulations and our requirements.
3.4 We will not transfer your personal information to any company, organization, or individual, except in the following cases:
3.4.1 We will transfer your personal information to other parties after obtaining your explicit consent.
3.4.2 In the event of a merger, an acquisition or a liquidation, if the transfer of personal information is involved, we will require the new company and organization that hold your personal information to remain subject to this Policy, otherwise we will require the company and organization to obtain your consent again.
3.4.3 Exceptions to prior authorization for the sharing, transfer or disclosure of personal information shall be implemented in accordance with the requirements of the relevant and currently effective laws and regulations.
3.5 We will only publicly disclose your personal information under the following circumstances:
3.5.1 We will publicly disclose your personal information with your express consent or with your unsolicited choice.
3.5.2 Provide your personal information to the relevant authorities in accordance with laws and regulations or as required by government authorities. If we receive any judicial or other documents such as government subpoenas, search warrants or orders, we will immediately report them to our Data Protection Office and respond to the relevant authorities after Data Protection Office’s review. If our review determines that the relevant authorities have jurisdiction and that there is no other law prohibiting us from doing so, we will disclose the requested information to the judiciary or the government and limit the disclosure to the extent expressly required by the order or warranty.
3.6 In accordance with relevant laws and regulations, we may share, transfer or publicly disclose your information without your consent under the following circumstances:
3.6.1 Related to national security and national defense security;
3.6.2 Related to public safety, public health and major public interests;
3.6.3 Related to crime investigation, prosecution, trial and judgment enforcement;
3.6.4 It is difficult to obtain your own consent in order to protect your or other individuals' personal life, property, and other important legitimate rights and interests;
3.6.5 Personal information that you disclose to the public;
3.6.6 Where personal information is collected from legally and publicly disclosed information, such as legal news reports, government information disclosure and other channels.
3.7 Third-party Information Sharing and SDK services
When you use the services provided by a third party, we will share the corresponding information after ensuring that the third party obtains your authorized consent or in other circumstances in accordance with laws and regulations. You can find out what third parties will do with your personal information through the information listed in this list. We will also strictly restrict the third party's access to personal information to protect your information security. Click here to view the details of third-party information sharing.
In addition, to ensure the stable operation of the application or achieve relevant independent features, we will embed third-party SDKs in the application. Please note that the type of personal information processed by the third-party SDK may change due to version upgrades, policy adjustments reasons. Please refer to the released official announcement. Click here to view the details of the third-party SDK.
4. How We Store Your Information
For the purposes described in this Privacy Policy, the laws of the corresponding jurisdictions will apply depending on where the personal information is generated. If we need to transfer your personal information to our affiliates or third-party service providers outside the jurisdiction where you belong to, we will comply with the relevant applicable laws. We ensure that all such transfers meet the requirements of applicable local data protection laws by implementing uniform safeguards. You can contact us directly in the way stated in this Policy to learn about our existing security mechanism.
(1) When you use the products and/or services provided by us in the People's Republic of China, the personal information we collect in the People's Republic of China will only be stored on the servers in the People's Republic of China and will not be transferred across the border. Except for the following circumstances: there are explicit provisions in laws and regulations; Obtain your express authorization; You conduct cross-border transactions through the Internet and other personal initiatives.
(2) Please note that when you use our products and/or services in other countries or regions, we will strictly comply with the relevant requirements of the applicable laws and regulations of the country where you are located on the storage of personal information (for example, if you are a user from the EU Exclusive Economic Zone, we will strictly comply with the relevant provisions of the EU General Data Protection Regulation (GDPR).). You can learn about local storage requirements by reading our Privacy Policy for products and/or services offered in your country or region. Currently, we have a data center in Germany. In accordance with applicable law, personal information that should be stored in German data centers will be stored in German data centers.
We may also transfer your personal information to third-party service providers and business partners, so your information may also be transferred to other countries or regions. The jurisdictions in which these global facilities are located may not protect personal information in accordance with the same standards as those in the jurisdictions where you are located, and there may be different risks under different data protection laws. However, this does not change our commitment to comply with this Privacy Policy and to protect your personal information.
5. How We Protect Your Information
We comply with generally recognized key data protection principles (fairness, limitation of purpose, data quality, data retention, compliance with individual rights and security) and take reasonable measures to ensure the security of personal information. We have applied a range of technical measures to protect the security of your personal information and minimize the risk of misuse, unauthorized access, unauthorized disclosure and inaccessibility. The security measures we use include but are not limited to: data desensitization, data encryption, firewalls and data access authorization control.
Currently we have obtained the ISO 27001 Information Security Management System Certification:
5.1 We also regularly review and update the security mechanisms used to protect data to provide effective protection against data misuse. If you believe that the security of your data has been compromised, or if you would like more information about our data protection measures, you can email our Data Protection Office at quecteldpo@quectel.com.
6. Your Rights
You have the rights to manage your own information, which includes:
6.1 Access Your Personal Information
6.1.1 Account information: If you want to access or edit your profile information in your account, update your password, you can access your information by visiting the settings after you log in to your account.
6.1.2 For personal information generated during your use of our products or services, if you need, you can contact us in the way stated in Article 9.
6.2 Correct Your Personal Information
You have the right to request us to correct or supplement your personal information if you find that we have made mistakes in handling your personal information. You can make corrections or supplements by visiting the Personal Information Settings page or contacting us directly.
6.3 Delete Your Personal Information
In the following cases, you can contact QuecOne Customer Service to request the deletion of your personal information.
6.3.1 If our handling of personal information violates laws and regulations.
6.3.2 If we collect and use personal information without your explicit consent.
6.3.3 If our handling of personal information has seriously violated our agreement with you.
6.3.4 If you do not need to use our products and services, or you voluntarily cancel your QuecOne account.
6.3.5 If you do not need our products or services permanently.
6.3.6 If we decide to respond to your removal request, we will stop providing you with products or services and delete your personal information as required by applicable law.
6.4 Carry Your Personal Information: You can ask us to provide you with your data and, where possible, transfer your data directly to the data controller.
7. Cancel Account
7.1 If you need, you can delete/cancel your account in [Me] - [My Account] - [Cancel Account], or you can contact us through the contact information in Article 9 to cancel your account.
7.2 After you cancel your account, we will stop providing you with products or services, and delete your personal information according to your request.
7.3 Withdrawal of Consent: We will protect your right to withdraw your consent in the following ways:
7.3.1 As mentioned above, you can withdraw your consent in [Me] - [System Settings] - [Privacy Permission Management]. The permissions include location permission, camera permission, album (picture library/video library) permission, microphone permission and Bluetooth permission.
7.3.2 You can turn off the push of notifications, alerts and messages which you have agreed to in [Me] - [Push Settings].
8. How We Protect the Information of Minors
8.1 Our service is primarily intended for adults, but for children who use our service, we take additional procedures and measures to help keep their personal data safe. We consider minors under the age of 14 (or the age specified by local law) as children. In cases where personal data of a child is collected with parental consent, we will only use or disclose such data where it is permitted by law, with the express consent of the parent or guardian, or where it is necessary to protect the child. If we find that we have collected the personal information of a minor without the prior consent of a verifiable guardian, we will try to delete the relevant content as soon as possible.
9. Contact Us
9.1 If you have any questions, comments or suggestions about the content of this Privacy Policy, you want to exercise your rights, or you have any request to discuss with us, you can contact us in the following way:
Email: quecteldpo@quectel.com
9.2 To ensure security, you may need to provide a written request or otherwise prove your identity. Generally, we will reply within one month. Given the complexity and number of requirements, this period may be extended for an additional 45 days if necessary. In the case of delay in providing information, we will notify the personal information subject of the circumstances and the reason for the delay. If the time limit set in this paragraph conflicts with the law of your location, the law of the place where you are located shall prevail. If you disagree with our handling of your personal information, you may submit a mediation request or other claim to your local data protection regulator.
Thank you for taking the time to read our Privacy Policy!